The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 19 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Sports trainer
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Garden area
BBQ facilities
Leisure/ TV room
Sauna
Steam room
Room features
Heating
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Station Road,
York,
United Kingdom,
YO24 1AA,
North Yorkshire
Map view
street view
Station Road,
York,
United Kingdom,
YO24 1AA,
North Yorkshire
City landmarks
Museum
National Railway Museum
630 m
Church
York Minster
970 m
York YO1 7HBEngland
York City Walls
1.3
km
Museum
Jorvik Viking Centre
970 m
Museum
York Castle Museum
860 m
Museum
York's Chocolate Story
1.1
km
Tower Street
Clifford's Tower
1.3
km
Church
St Wilfrid's Catholic Church
680 m
Museum
Yorkshire Museum
670 m
entrances on Museum St & Marygate
York Museum Gardens
670 m
Public Building
York Guildhall
660 m
Event hall
Jacobs Well
730 m
12 Clifford St
The York Dungeon
980 m
St. Leonards Place
De Grey Rooms And Attached Gates
630 m
Square
Saint Helen's Square
660 m
St. Anthonys Hall Peasholme Green
Quilt Museum and Gallery
1.5
km
Shopping Area
Stonegate
800 m
Event hall
Merchant Taylors Hall
1.2
km
Gallery
York Art Gallery
1.0
km
Park
Rowntree Park
1.5
km
Event hall
Saint William's College
980 m
York YO1 8BL
St. Crux Parish Hall
1.1
km
Goodramgate
1.1
km
YorkEngland
Yorkshire Wheel
1.2
km
Church
Church of St Mary Bishophill Junior
760 m
Square
Kings Square
1.2
km
Fairfax House Castlegate
Fairfax House
1.0
km
Church
St Denys's Church
1.7
km
Nearby
Church
Priory Church of the Holy Trinity
570 m
Museum Gardens Museum Street
The Hospitium
600 m
Restaurants
The Refectory Kitchen & Terrace
10 m
Station Road The Royal York Hotel
Chapter House
40 m
Station Road
Garden Room at The Principal York Hotel
70 m
Station Road
Costa Coffee
40 m
Station Road GNER Footbridge
Filmore & Union
60 m
Platform 8 York Station
Pumpkin
170 m
Railway station
The Rise Restaurant
250 m
Station Rise
Ruinart Terrace
260 m
Station Rise Cedar Court Grand Hotel & Spa
Skosh
580 m
98 Micklegate
The Rattle Owl
560 m
104 Micklegate
Partisan
550 m
112 Micklegate
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Great Location
Friendly Staff
Smoky Room
Inconsistent Dining
6.6/10
Nice
Rooms
6.3
Location
8.0
Service
7.0
Dining
6.0
Guest reviews
6.6/10
based on 20 reviews
4/5
based on 2946 reviews
8.1
8.1/10 based on 6777 reviews
#46 of 52 hotels in York based on Tripadvisor
Dave
United States,
May
2024
5.6/10
The hotel offered a mixed experience. The location was great, but the rooms in the annex fell short of expectations, resembling a budget hotel more than the advertised luxury. The service was polite but not exceptional, with some mixed encounters. Dining was hit-and-miss, with tasty dishes but not consistent quality. Despite some drawbacks, the hotel's location and friendly staff made for a somewhat satisfying stay.
Rooms
5.0
The room in the annex was disappointing, more similar to a budget lodge than the luxurious experience advertised. Limited amenities, view obstructed by an adjoining roof, and a persistent smoke smell detracted from the stay.
Service
6.0
The service was polite and somewhat friendly, with some issues like a rude waiter. However, the staff did resolve some concerns promptly and kindly.
Location
7.0
The hotel's main building was lovely, and the staff were friendly. However, noise from a busy road and high parking charges slightly marred the otherwise good location.
Dining
6.0
The dining experience had its ups and downs; some dishes were tasty, while others did not meet the hotel's usual standards. The meals were sufficient but lacked consistency.
Facilities
5.0
Some improvements needed for a more comfortable stay.
Great Location
Smoky Room
Bill
United Kingdom,
May
2024
7.0/10
I had a lovely view of the minster from my spotless and well-appointed room. The large double bed was comfy, and the room had a large TV on the wall as well as two decent size chairs to sit on. However, the lack of air-conditioning made it a bit warm, with only a small fan for relief.
Rooms
8.0
My room was spotless and well-appointed with a lovely view of the minster.
Service
7.0
Location
9.0
The hotel's location was perfect for exploring York on foot, just a short walk from the train station and the city center.
Dining
5.0
The dining experience left much to be desired as the service was slow and the food quality was inconsistent.
Facilities
6.0
The hotel had basic facilities, but nothing extraordinary stood out.
Richard
United Kingdom,
April
2024
7.0/10
My stay at the hotel was a bit of a mixed bag. The room I was assigned in the annexe was dark and quite dreary, with a view of the train track and station, making it less appealing. Despite this, the room was surprisingly comfortable once I settled in, although it wasn't quite as spacious as I expected. The service was friendly and helpful overall, with some hiccups here and there. The location was convenient, being just a short walk from the train station and close to the town center. The dining experience was decent, with a good range of choices but some temperature issues with the buffet. The hotel facilities were satisfactory, nothing extraordinary.
Rooms
7.0
The room in the annexe, despite being dark and facing the train track, turned out to be surprisingly comfortable once settled in.
Service
7.0
The staff, although friendly, had some hiccups in service provision, but they were generally helpful.
Location
8.0
The hotel's location was convenient, just a short walk from the train station and easily accessible to the town center.
Dining
7.0
The dining options were decent with some variety, but there were issues with temperature consistency at the buffet.
Facilities
6.0
The hotel facilities met basic expectations without any standout features.
Ken
United States,
March
2024
5.2/10
The hotel offers beautifully and tastefully furnished rooms, but the overnight temperature can be unbearably hot, which is not satisfactory given the high price of nearly £300 per night. The location is excellent for exploring the old City and being near the main rail station, though some areas might not match the luxurious feel of the rest of the hotel.
Rooms
5.0
My room was very small and excessively hot.
Service
6.0
The staff were pleasant but not as professionally trained as I expected for a property of this level.
Location
8.0
The location was great for sightseeing and shopping, although some parts may not exude a luxurious vibe.
Dining
5.0
The dining experience was subpar with rude staff and limited offerings.
Facilities
5.0
Facilities were not well-appointed for the price paid.
Ken
United Kingdom,
January
2024
6.6/10
The hotel's location is excellent, just a 10-minute walk from Minster and attractions. The rooms, though comfortable, faced noise issues from nearby trains and announcements. The beautiful Xmas decorations contrasted with occasional sewage smells on the ground floor. Service could be improved due to challenges reaching staff members, but the duty manager was efficient. The hotel boasts a fantastic location, ideal for exploring York. Dining experiences were mixed, with disappointed buffet choices and service lapses. Facilities were decent overall.
Rooms
7.0
The rooms were comfortable but faced noise issues from nearby trains and announcements. Avoided the disappointing £15 head breakfast.
Service
6.0
Service could be improved due to challenges reaching staff members. The duty manager was efficient.
Location
8.0
The location is excellent, a 10-minute walk from Minster and attractions. Despite occasional sewage smells on the ground floor, the hotel offers a great spot for exploring York.
Dining
5.0
Dining experiences were mixed, with disappointed buffet choices and service lapses.
Facilities
7.0
Facilities were decent overall.
Leo
United States,
January
2024
6.8/10
My stay at the hotel had some ups and downs. The room I got was not as spacious and bright as shown in the pictures, but there was a cozy area with comfy armchairs that made up for it. The service started a bit rocky with some rude staff members, but improved after speaking to the reception. The location seemed a bit hidden but was pristine and lovely once you found it. The dining options were good, but they tended to run out of items quickly. Overall, it was a mixed experience.
Rooms
6.0
The room I stayed in was dark, cramped, and smaller than expected. However, the cozy seating area with armchairs and settees was a nice touch.
Service
7.0
Initially, some staff members were rude, but things got better after interacting with the reception. I had to go back to my room without a drink as no one was around initially.
Location
8.0
The hotel's location felt tucked away initially, but once found, it was brilliant and spotlessly clean. Just needed a bit more attention to detail to enhance its charm.
Dining
7.0
The dining options were decent with lots to choose from, but they often ran out of items quickly.
Facilities
6.0
The facilities were average overall.
Brent
United States,
January
2024
6.2/10
The hotel is conveniently located right next to the station, offering easy access to transportation, but being at the lower ground floor means a longer walk to reception. The rooms at the top of the building have very low ceiling heights and no AC, which can be uncomfortable during warm weather.
Rooms
5.0
My room was at the top of the building with very low ceiling heights and no AC. It was not ideal for comfort.
Service
7.0
The service was efficient and the staff had a smart appearance, but the location right under the main entrance and reception could be noisy at times.
Location
6.0
The hotel's proximity to the station was convenient for transportation, but being adjacent to the railway may lead to some noise disturbances.
Dining
5.0
The dining experience was average, with the food being just outside the hotel property and resembling a station cafeteria. The price of £199 for the meal was a bit steep for the quality.
Facilities
8.0
The hotel could do with an update although it offered great facilities like a sauna, steam room, and pool.
Mike
United Kingdom,
December
2023
7.4/10
The hotel had spotless and well-appointed rooms, though a bit small and with some noise from a restarting fridge at night. The service was inconsistent but improved with the help of the manager, and the location was perfect for exploring York on foot. The dining experience was mixed, with some hiccups, and the facilities were decent.
Rooms
8.0
The room was lovely and quiet, except for the intermittent noise from the fridge.
Service
7.0
The service was a bit inconsistent but got better when the manager intervened. The doorman was particularly pleasant and polite.
Location
9.0
The location was ideal for me as a train traveler, being next door and convenient for exploring York City.
Dining
6.0
The dining experience had some ups and downs, with long waiting times and forgetting items, but the food quality was decent.
Facilities
7.0
The facilities were adequate for my needs during the stay.
Tom
United Kingdom,
November
2023
8.4/10
The hotel is conveniently located directly opposite the station, offering excellent quality rooms. The service was exceptional with very friendly and well-trained staff. The dining experience was good with a variety of choices. However, the location just outside the city walls might not suit everyone.
Rooms
9.0
I stayed in a disabled room which was of excellent quality and visually pleasing.
Service
9.0
The staff were very welcoming, friendly, and polite, especially Dann who provided top-notch service and recommendations.
Location
8.0
The hotel is in a delightful area very close to the train station and the city centre, offering a pretty view overlooking the station platform.
Dining
8.0
I enjoyed the dining experience with plenty of choices. The seating environment was nice, although some egg dishes were not prepared to my liking.
Facilities
8.0
The hotel offers good facilities, including room service, dry cleaning, housekeeping, and a welcome drink for guests.
friendly staff
location just outside city walls
John
United States,
October
2023
5.6/10
The hotel room was smaller than expected and had mouldy walls and rust patches. It felt quite cramped and warm, especially for the price of £155 per night; not ideal during a heatwave. The service was mixed, with unresponsive staff and some issues with cleanliness and wait times. However, the location was excellent, within walking distance of the center of York. The dining experience was average, with some issues with quality and selection. Overall, the facilities were mediocre, and some aspects did not meet expectations.
Rooms
5.0
The room was smaller than expected and had mouldy walls and rust patches, making it feel cramped and not worth the price.
Service
6.0
The service had some issues with responsiveness and cleanliness but was helpful when needed.
Location
8.0
The location is excellent, within easy walking distance of the center of York, which is a major advantage for exploring the city.
Dining
5.0
The dining experience was average at best, with some quality and selection issues that affected the overall enjoyment of meals.
Facilities
5.0
The facilities were mediocre and did not meet expectations in terms of quality and variety.
Great location
Cramped rooms
Sammy
United Kingdom,
October
2023
6.8/10
My stay at the hotel was a mix of comfort and inconvenience. The room was spacious and well-equipped, offering a comfortable stay, but the tiny shower room and unexpected parking charge were drawbacks. The service was a bit hit-and-miss, with some staff members being helpful and friendly while others were intrusive. The location was ideal for exploring the city but lacked modern amenities. The dining experience had its highs and lows, with delicious options on one day and tasteless food on another.
Rooms
7.0
The room was spacious, well-lit, and comfortable, with adequate storage and complimentary treats in the fridge.
Service
6.0
Some staff members were helpful and friendly, while others were overly intrusive.
Location
8.0
The location was convenient for exploring the city but lacked modern facilities.
Dining
7.0
The dining experience varied from delicious with a great selection to tasteless on another occasion.
Facilities
6.0
The hotel offered basic amenities without any standout features.
Victor
United States,
October
2023
7.0/10
The hotel is perfectly situated near the station, making it convenient for transportation, but the noise from announcements and machinery affecting sleep could be bothersome. While the room was clean, it felt a bit cramped, especially for longer stays.
Rooms
7.0
The room, albeit small, was clean.
Service
9.0
The staff were accommodating and friendly, going out of their way to make our stay enjoyable.
Location
8.0
The hotel's location near the Railway Museum and Minster is excellent for exploring the town.
Dining
5.0
Although the dining experience had some issues like cold food delivery and lack of variety, the staff were attentive and made efforts to improve the situation.
Facilities
6.0
Limited facilities were noted, with some improvements needed in the dining area.
Elizabeth
United Kingdom,
August
2023
7.2/10
I stayed at this hotel and found the room to be extremely well-appointed, with a lovely view of the minster and comfortable furnishings. However, the distance from reception to my room was quite far, and there were some issues with water pressure and heating. The breakfast queue was long, and the gym facilities seemed tired. In terms of value for money, it felt like only guests in the penthouse rooms were truly valued.
Rooms
7.0
The room was well-appointed and had a lovely view of the minster.
Service
8.0
The staff were helpful and accommodating, especially with luggage storage.
Location
8.0
The hotel is a quiet oasis in the city, with a great building and easy access to attractions.
Dining
7.0
The dining experience was nice, with a good selection of breakfast items.
Facilities
6.0
The facilities could use some updating and improvement.
Ian
United Kingdom,
August
2023
6.8/10
The hotel is conveniently located just outside the city walls, a short walk from the center, making it very central. The rooms were lovely and warm, though a bit slow for breakfast. The service was friendly, with small hiccups like not liking guests in the room before checkout time. Dining was hearty but not quite up to par for the price paid. Overall, a decent stay for the value with some minor drawbacks.
Rooms
7.0
The rooms were lovely and warm but a bit slow for breakfast.
Service
7.0
The service was friendly, with some minor delays and concerns.
Location
8.0
The location was great, just outside the city walls and very central. Convenient for travelers.
Dining
6.0
The dining experience was hearty but not fully worth the price paid.
Facilities
6.0
Basic facilities were available, nothing extraordinary noted.
David
United Kingdom,
August
2023
6.8/10
The hotel is in a convenient location for exploring the city and accessing the train station easily. The rooms, although small, were uncomfortably hot, leading to disturbed sleep and drainage issues. The service was professional but lacked personal touch in some instances.
Rooms
5.0
The rooms were incredibly hot, requiring a noisy fan all night and limited sleep due to the heat. Drainage issues added to the discomfort.
Service
7.0
The staff were professional in handling requests but lacked personal engagement and missed opportunities to gather feedback.
Location
9.0
The hotel's location is excellent for exploring the city and accessing the train station easily.
Dining
8.0
The dining experience was good overall, with a buffet that included delicious options, despite some minor quality issues.
Facilities
6.0
The hotel offered standard facilities to meet basic needs during the stay.